Tips & FAQ
You Have Collision Repair Questions, ProCare Has the Answers
We know there is no shortage of auto body shops in Omaha. At ProCare Collision Center, we work to distinguish our shop by being especially helpful and upfront when it comes to addressing customer concerns and handling repairs. Here are some answers to some questions people often have when they’re looking for an auto body shop.
In Case of an Accident,
Follow This Simple Checklist
- If possible, pull the vehicle to a safe area on the side of the road. Assess possible injuries to yourself or your passengers. Make sure everyone is okay. Call 911 if anyone is injured.
- Once you’re assured everyone is okay, review the extent of the damage to the vehicle. If possible, take pictures of your vehicle from different angles, showing the damage done to both cars. It might also be a good idea to take pictures of the other car’s license plate.
- If you are involved in a serious accident, let law enforcement know, especially if anyone is hurt. If necessary, the police will notify the nearest medical unit. Get the names and badge numbers of the officers on the scene and ask where you can get a copy of their accident report. Whether an accident is considered a minor fender-bender or a major collision, calling the police is important — and in some states, it’s legally required. The responding officers will fill out an accident report and document the scene.
- Get the names of and contact information for everyone involved in the crash, including witnesses. Ask the other driver or drivers (if you are involved in a multi-car accident) for a license, car registration and insurance ID card, and get the makes and models of the cars involved. Take note of the location of the accident, time of day and the weather conditions.
- If the police can’t come to the scene head to the nearest police department (or their website) to file an incident report and ask for a copy. Having an official report can help in case the other driver decides to sue for damages or medical injuries, or there is more damage done to your car than initially thought. And you will need to have the report when making your insurance claim.
- Notify your insurance professional and begin the claims process. They can tell you exactly what they will need to in order to process your claim and what to expect during the claims process. Work with your insurance company as soon as possible. The longer you wait, the harder it will be to remember the details.
Frequently Asked Questions
Can I drop off my vehicle after hours?
Do I have to pay a deductible?
How do I get a claim number?
If my vehicle's frame is damaged, is it a total loss?
What are betterment charges?
What forms of payment do you accept?
What is PDR or Paintless Dent Repair?
- Less expensive than traditional body repair
- Same-day service in most cases
- Your vehicle retains the original paint
What's the difference between OEM and aftermarket parts?
Direct Repair Programs
and Why They Can Hurt YOU
Those involved in a DRP become ‘preferred’ repair shops for insurance companies and must abide by their guidelines to maintain the relationship. What does this mean for you, the customer?
- To remain in the program, shops are graded on how quickly and inexpensively they can complete repairs. This means they could rush the job or use sub-par parts to meet the goals and get a good ‘grade’.
- The shop is answering to the insurance company first. When you work with a DRP shop, you and your vehicle are not their first priority. Their goal is to remain in good standing with the insurance company and they may compromise individual repair jobs to do so.
- It can often be less expensive to repair a part rather than replace it, even if replacing it is a safer and better option. DRP shops may cut corners such as repairing a part to meet their quotas and get the job done below budget.
Our team is committed to providing information about the dangers of DRP and maintaining our commitment to YOU, the customer. If you have any questions about DRP, please don’t hesitate to ask!
Vehicles We Repair
We work on all makes and models including light duty trucks
ProCare Collision Center
Auto Body Repair & Service in Omaha, Nebraska Serving Omaha, Ralston, La Vista, Papillion, Elkhorn, Fremont, Council Bluffs, Chalco, Bellevue, Carter Lake and surrounding areas.